Return Policy

We want you to love your purchase, but if you're not completely satisfied, we're here to help.

You have 14 days from the date you receive your order to request a return.

To initiate a return or exchange, please email us at lualiaccessories@outlook.com with the subject line:

RETURN REQUEST – [Your Order Number]

OR

EXCHANGE REQUEST - [Your Order Number]

Once we receive your request, we’ll provide instructions on how to return your item. Please note:

• Items are to be unused, unworn, and in their original packaging.
• Return shipping costs are the responsibility of the customer.
• Refunds will be issued to your original form of payment once the return is received and inspected.
  

If you have any questions, feel free to reach out to us on our contact form - we’re happy to help!